For scheduling and deadlines, I rely on Google Calendar to set reminders and keep everyone aligned on timelines. For project tracking and notes, I use Notion, since it allows us to create shared boards, assign tasks, and update progress in real time. I also use ChatGPT as a support tool — whether it’s drafting ideas, summarizing notes, or helping outline next steps — to save time and keep communication clear.

I believe the best way to handle team conflicts is by listening first. I make sure each person has the chance to share their perspective so everyone feels heard. Once I understand both sides, I look for common ground and clarify the team’s shared goals — often that reminder shifts the focus from disagreement to collaboration. If the conflict is about workload or communication, I suggest concrete solutions, like redistributing tasks or setting clearer expectations. Most importantly, I stay calm and professional so the team sees the conflict as something we can work through together. My goal is always to turn the situation into an opportunity for better understanding and stronger teamwork.

In my previous experience at my part-time job, I worked with a client who was frustrated because a deliverable did not meet their expectations. Instead of getting defensive, I first listened carefully and acknowledged their concerns so they felt heard. I then asked clarifying questions to understand exactly what changes they needed. After the call, I summarized the action steps in writing so both sides were on the same page. Working closely with my team, we revised the deliverable ahead of the updated deadline and presented it back to the client. By addressing the issue quickly and maintaining open communication, we not only solved the problem but also built greater trust. The client later praised our responsiveness, and it turned what could have been a negative situation into a stronger relationship.