My approach to maintaining client relationships begins with consistent communication and making sure I am reliable. After any interaction, I follow up to confirm what the next steps are, make sure I answer any questions they may have, and relieve any concerns. Remembering and understanding preferences or details about someones goals is important so that they know I am doing what I can in order to help that succeed, showing clients that I care instead of simply managing them. I can build trust through being consistent, responsive, and being accountable.

I make sure communication is clear during onboarding calls by clearly stating what expectations are from the very beginning. I will regularly check for understanding, and ask if there are any questions or concerns present throughout the call. If there are, I will answer thoroughly to make sure everything is clear. I will summarize key points at the end and follow up with notes/resources to make everything discussed can be easily referenced.