In my previous role as a business manager I was responsible for crafting weekly schedules that not only ensured adequate coverage, but also took into account individual employee preference and Availability. One week we were facing a particularly high volume period due to a special product launch. When creating the schedule for that period I meticulously reviewed the event details and analyzed historical data to forecast the expected customer traffic. The attention to detail allowed me to allocate staff resources optimally. This ensured we had enough personnel during peak hours to provide exceptional service.