You should hire me for the Customer Success Coordinator role because I bring a strong blend of project management experience, tech expertise, and a proven track record in enhancing client relationships and driving sales results. Here are five reasons why I believe I am a great fit for this position:

1. Project Management Skills: In my current role as an Independent Development Consultant, I have honed my project management skills by spearheading various projects with significant stakeholder engagement. I have demonstrated my ability to plan, execute, and oversee projects effectively, which aligns with the need to coordinate and manage the GIG program from end to end.

2. Tech Expertise: I have a solid and growing background in utilizing AI and automation tools to optimize sales and client management processes. This tech-savvy approach aligns with the requirement to strategically advise on product decisions and improvements, ensuring that the brand's ROI is maximized.

3. Client Engagement and Sales Achievement: My previous roles as a Business Development and Customer Relations Manager at Bozzuto Group and Sales Development & Client Engagement at TWELVE 22 Agency involved successfully engaging customers, closing deals, and driving sales growth. This experience is directly relevant to the responsibilities of this position, which include communicating with brands, coordinating GIG programs, and delivering ROI.

4. Crisis Management and Strategic Planning: My experience in crisis management during the COVID-19 pandemic demonstrates my ability to handle unexpected challenges, a valuable skill when ensuring the smooth execution of programs. Additionally, my strategic planning skills align with the need to advise on product decisions and improvements for the brand strategically.

5. Keen Organizational Skills: The job description emphasizes the need for a hyper-organized individual, and I pride myself on my organizational abilities, which I have developed through my various roles over the years.

As an account manager during the challenging times of COVID-19, I successfully managed a project that significantly improved the property's net retention while fostering stronger bonds between our residents and the management office. In response to widespread job losses and financial uncertainties, I proactively implemented initiatives to safeguard our property's financial health and worked one-on-one with residents to assist them in applying for financial assistance. Initially, I worked with the DC government to collect all aid information and disseminated the information to all 722 units.

These initiative had a dual impact. Firstly, I ensured consistent rent collection each month, significantly improving the property's net retention. Secondly, and most importantly, by demonstrating my genuine concern for our residents' well-being and not just viewing them as sources of revenue, I deepened the sense of care and community between the tenants and management. This approach directly contributed to higher lease renewals and positive reviews.

Yes I do.