My approach to following up and maintaining client relationships is by being proactive, consistent, and personalized. I make it a point to check in regularly, provide updates and respond in a timely manner to questions or concerns. I focus on building trust by listening carefully to client needs, anticipating challenges, and delivering solutions that show I value their goals.

I would ensure clear communication during onboarding calls by preparing materials in advance and speaking clearly. I would check in frequently to confirm understanding, encourage questions, and use examples or visuals when needed to make information easy to follow. I would also build relationships with my team members by being positive and having a sense of humor. This would create an environment where they felt comfortable to ask me for help or ask questions on anything they are confused about.

Yes!