She Biology Skincare
Content Creator
What does authenticity mean to you?
To me, authenticity is the degree to which a brand’s messaging and actions for example align with its true identity and values. The genuine and transparent representation of a brand’s values, mission and identity.
She Biology Skincare
Content Creator
How do you create FOMO and social proof?
A few ways I would create FOMO and social proof are through:
• Limited-time offers
• Exclusive experiences
• Influencer partnerships
• User Generated Content / Reviews
• Social Media Engagement
• Live posts of event (on-the-go updates/posts)
• Recap Content
She Biology Skincare
Content Creator
If a customer left a negative review how would you respond?
First, I would take a moment to acknowledge and understand the customer’s concerns. Then I would assure the customer that their feedback is taken seriously and follow that up with an apology for any inconvenience caused. Next, I would propose to address the issue privately via dms or email. After which, I would offer a solution to their issue and finally, follow up later with the customer to ensure their concerns have been resolved and that they are satisfied.