First, I would define the core objectives to clearly articulate the primary goals and purpose of the team. Of course to do that, I'll use simple language to be more straightforward. I'll highlight the benefits and explain how Blackbox AI's mission impacts users positively. And lastly, by storytelling. I'll use narratives to illustrate the mission's application and value.

First, I'll listen and make her feel heard. Second, sympathize. It's very important that we make them feel understood because they wouldn't be complaining if it's just nothing. Third, compromise, it's very critical that we acknowledge the problem and say sorry for the inconvenience. Lastly, resolve the issue. There's nothing a client would want than resolving his/her issues.