My approach to maintaining client relationships focuses on personalized communication and active listening to understand their evolving needs. I follow up consistently with updates and check-ins, address issues proactively and provide valuable insights. Building trust through transparency and responsiveness, plus seeking client feedback, builds long-term partnerships and encourages loyalty for mutual success.

Clear communication during onboarding calls is ensured by preparing a structured agenda, speaking clearly and encouraging questions for understanding. Visual aids and regular summaries help clarify complex points. Setting clear expectations, following up with written resources and scheduling check-ins provide ongoing support and foster engagement. Using video calls promotes team connection and builds rapport, essential for remote onboarding. This approach helps new hires feel confident, informed, and supported from day one, smoothing their integration into the team and role. Effective communication reduces confusion and builds trust throughout the onboarding process.