Authenticity is one of the most valuable human traits. It can be when you emphasize your expression if you r beliefs / ideas. It can be letting your actions reflect your words . It can be being able to express yourself without fear and not changing for others. It can be having a very understanding side, and genuine response to people. It can be being relatable. It can be willing to reveal who you are and not show fakeness, even over social media. Overall, it’s a valuable trait, and it demonstrates your realism, honesty, and it can impact on how much customers/people can trust you. It’s why iI ensure to be understanding and genuine on my social media platform. I make sure to make connections and show my true identity to create trust.

I would create content about me/about the team, to ensure people know the humane side of our company. I would let customers engage and have a say in what we create. I would also make sure to emphasize in content on how we can help them, and why our products are beneficiall/benefit the CUSTOMERS.

I would make sure to acknowledge their review and apologize, and then take their comment into consideration to better my work. I would also try to understand their experience and be understanding. I would say., “ Dear [Customer Name], we are sorry to hear that you have had such a negative experience. Our team s priority is to ensure excellent customer service, and we strive for 100% satisfaction with every product. We would like the opportunity to rectify this situation and help make it right for you. Please contact our office at [Compnay Phone Number] so that one of our representatives can find the right product for you, and send you it.