Situation: I participated in a usability test for an online clothing retailer. The website had a "Save for Later" function in the cart, but it was a small, grey icon that was easy to miss.

Action: I gave feedback that the button wasn't clear. I said, "As a shopper, I'm not sure what this icon does, and I almost didn't see it. Labeling it 'Save for Later' in text would make me much more likely to use it."

Result: In a follow-up survey a few months later, I saw that they had completely redesigned the cart page. The "Save for Later" option was now a prominent, text-based button. The researcher later shared that this small change significantly reduced cart abandonment for users who were hesitant to buy immediately.

I'm motivated by the chance to have a direct impact on product development. Knowing that my feedback can help shape a tool to be more intuitive and useful for people like me is incredibly rewarding.