To me, authenticity means being true to oneself and expressing one's genuine thoughts, feelings, and values. It involves embracing and showcasing your true identity, without trying to conform to societal expectations or pretending to be someone you're not. Authenticity is about being honest, transparent, and sincere in your actions, interactions, and communication.

Creating FOMO and social proof requires a specific strategy. Here are some examples of how I would go about this: 1.) Limited Time Offers 2.) Scarcity 3.) Influencer Endorsements 4.) Exclusive Events or Sneak Peaks 5.) Social Media Engagement 6.) Customer Testimonials

Dear [Customer's Name], Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with our [product/service]. We strive to provide exceptional [product/service] and it is disheartening to hear that we fell short of your expectations. We would like to understand more about the issues you encountered so that we can address them promptly. Could you please provide us with additional details or contact our customer support team at [phone number/email address]? We want to make things right and ensure your satisfaction. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We value your feedback as it helps us improve our [product/service] and provide a better experience for all our customers. We are committed to resolving this matter to your satisfaction. Please reach out to us so that we can discuss your concerns further and work towards a resolution. Best regards, She Biology Client Service Team