A client once reached out very upset about a delay in their payment processing. Instead of responding defensively, I listened carefully to their concerns, acknowledged their frustration, and reassured them that I would take ownership of resolving the issue. I immediately investigated, identified a minor documentation error, and worked with the finance team to correct it the same day. I kept the client updated throughout the process and followed up afterward to confirm their satisfaction. The client appreciated the transparency and prompt resolution, and it actually strengthened our working relationship.

I prioritize tasks by first assessing the urgency and importance of each client’s request. Time-sensitive matters such as financial reporting, payment processing, or compliance deadlines take top priority. I also categorize tasks based on client impact ensuring that high-value or at-risk clients receive prompt attention. To stay organized, I maintain a structured schedule, use task management tools, and communicate proactively with clients to set clear expectations. This way, I can balance multiple accounts efficiently while ensuring no client feels neglected.

I take big, complex coding ideas and break them into tiny, digestible pieces. I use simple analogies, visuals, and quick code examples so anyone can ‘get it’ fast. The key is making it fun, relatable, and less intimidating like learning with a friend instead of reading a textbook.