While organizing a parallel event on youth peacebuilding through education at the 69th Commission on the Status of Women (CSW69), I managed all logistical planning and communications for our MYAD delegation. This involved planning, tracking and conducting outreach to panelists and various attendees, as well as maintaining an evolving schedule tied to the larger CSW calendar. I created a centralized tracking system to monitor outreach initiatives, including panelist RSVPs and short bios, and coordinate communications across time zones. This structure ensured that every stakeholder had access to the latest updates, which minimized last-minute issues and helped us deliver a smooth, well-attended event.

This initiative landed us our first event as CSW, improving the efficiency and consistency of our event planning processes moving forward.

In the past few years, I have held several positions that combined customer service with coordination and support roles. As a Member Relations Specialist at the West Island Women’s Centre, I will be regularly engaging with clients from diverse backgrounds, ensuring their needs are heard and addressed. This role requires empathy, professionalism, and strong organizational skills, especially when coordinating between front-line staff and community partners to inform program development.

Additionally, my role as a UN Communications Officer with the McGill Youth Advisory Delegation, a Montreal-based NGO, has mirrored many responsibilities of an executive assistant. I have managed scheduling, maintained high-level communication with external stakeholders—including Permanent Missions, NGOs and other UN actors, and provided logistical support for delegations attending commissions at the United Nations Headquarters.

Lastly, with my time working at Pandora, I developed strong customer service skills in a high-pressure retail environment. I learned to build rapport with various clients, offer tailored suggestions, and maintain a polished, client-first attitude. These skills continue to be of use in my professional life, now in more advocacy and program-based setting.