I'm sorry to hear about your negative experience. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. I would appreciate if you could provide more details about your experience, so we can address and rectify any issues promptly. Your satisfaction is our priority and we would like to do everything we can to resolve the situation. Please reach out to us directly so we can ensure your future experiences are more positive. Thank you for bringing this to our attention.