Interview Questions
Jolene Coffee
Brand Ambassadors + Sampling Outreach for Jolene Coffee

These roles require multiple 2-hour shifts each week and sometimes early mornings or weekends. Are you comfortable with that schedule, and how would you manage your time to stay consistent?
Yes, I’m comfortable with a flexible schedule that includes multiple 2-hour shifts, early mornings, or weekends. I manage my time by planning my week in advance, setting clear priorities, and using reminders to stay on track. I treat each shift as a commitment and make sure I’m well-rested and prepared, so I can show up consistently and perform at my best every time.
Jolene Coffee
Brand Ambassadors + Sampling Outreach for Jolene Coffee

Can you describe a situation where you successfully increased customer engagement and loyalty?
Absolutely. At my previous role, I noticed customers were engaging less with our email campaigns. I revamped our strategy by introducing personalized content based on user behavior—like product recommendations and milestone rewards. I also added a monthly “insider tips” series to offer real value beyond promotions. As a result, open rates increased by 40%, click-throughs doubled, and we saw a noticeable uptick in repeat purchases and customer feedback, strengthening overall loyalty.
Jolene Coffee
Brand Ambassadors + Sampling Outreach for Jolene Coffee

Tell me about a time you had to approach and engage with strangers—how did you break the ice and keep the interaction positive?
I once attended a networking event alone in a new city and didn’t know anyone. To break the ice, I approached a small group near the food table and joked about the snacks—“Are these tiny spring rolls actually worth it?”—which got a laugh and opened up conversation. I kept the interaction positive by asking open-ended questions, listening actively, and matching their tone, which helped build real connections.