Though I don't have executive assistant experience, my seven years in customer service at a major Texas grocery store equipped me with valuable transferable skills, particularly in managing complex interactions and understanding operational logistics. I began my career on the front end of a high-volume grocery store, where I directly engaged with hundreds of customers daily. Initially, my task was to ensure customer satisfaction through clear communication and attentive service. As I advanced into roles like bookkeeping and more technical customer service, my responsibilities grew to include resolving intricate issues and understanding the financial aspects of customer transactions. I proactively sought opportunities to expand my skill set, which led to my progression into more technical roles. In these roles, I applied my strong problem-solving abilities to address customer grievances and complex financial inquiries. My ability to manage situations, often under pressure, ensured a positive resolution for the customer and maintained the store's operational flow. I also gained insights into the monetary logistics of running a large retail operation. This seven-year tenure not only cultivated a robust understanding of customer service best practices but also provided me with a strong foundation in logistical and financial aspects of business operations. I became adept at managing diverse customer needs and navigating complex scenarios to achieve positive outcomes, which I believe are crucial for an executive support role.

During my internship on the portfolio management team, I was responsible for managing large datasets for one of our key clients. This involved overseeing their customer information, meticulously tracking portfolio health and performance, and facilitating negotiations to ensure they met their financial objectives. My strong data management skills ensured the integrity and accessibility of critical information, which directly supported successful client negotiations and contributed to achieving the client's financial goals.

I am excited about JOVA because it is a brand dedicated to health and wellness. Prioritizing proper nutrition and overall well-being is important to me, and I appreciate JOVA’s commitment to supporting a healthy lifestyle.