In my role as Operations & Customer Experience Coordinator at Designer Blooms, I was responsible for managing a large volume of customer orders—over 600—and maintaining accurate sales and fulfillment data. By carefully analyzing order patterns and delivery logistics, I identified bottlenecks in the courier coordination process that were causing delays. I implemented a streamlined system to better track shipments and communicate proactively with courier partners. Enhancing customer satisfaction but also reducing the workload caused by follow-up inquiries and complaints. These improvements directly boosted sales and operational efficiency, demonstrating how effective data management can positively impact business outcomes.

I bring strong experience in customer service, data management, and operational support from my role as Operations & Customer Experience Coordinator at Designer Blooms. I managed over 600 customer orders and handled 30+ weekly customer inquiries, ensuring timely, clear, and effective communication to maintain high satisfaction. I have experience organizing and maintaining accurate data records, optimizing order fulfillment processes, and analyzing customer engagement metrics to improve retention and conversion rates. My attention to detail and organizational skills helped streamline operations, achieving a 95%+ on-time delivery rate and 14.7% returning customers through data-driven improvements. Additionally, my time shadowing a pediatrician involved managing appointment scheduling and patient communications, where I improved clinic efficiency by 30%, demonstrating my ability to maintain operational flow and handle sensitive information responsibly. I’m highly motivated by new challenges, and my ability to juggle multiple projects while maintaining a structured and analytical approach aligns well with the needs of Equipt.

I always start by mapping out the week—breaking down what’s truly time-sensitive, what impacts others’ timelines, and what tasks offer the biggest ROI. When everything feels urgent, I prioritize based on dependencies: if a florist is waiting on inventory updates or a partner needs a final order list, I handle those first to keep the larger workflow unblocked. I spreadsheets to stay visually organized, and I batch similar tasks (like finances and inventory tracking) to reduce context-switching. Prepping decks or updating models usually gets scheduled for quieter pockets of the day so I can focus. I’m not afraid to flag when something needs to shift, but I make sure the job gets done, on time and with precision.