Dormify
Customer Experience Associate
A customer left a negative review of Dormify's service on a social media site. How do you respond to the customer?
Hi!
We are so sorry that you had a poor experience. Please reach out to us either through DM or email us at info@dormify.com. We will be more than happy to assist you!
If you had to describe your personal brand in one sentence, what would it be?
The pursuit of finding one thing everyday that makes me laugh out loud, and encouraging others to do the same.
Ignite
Consumer Interviews + Feedback
What are the tools and / or advice that you learned as a teen that has supported you in your success?
I remember when I was younger I cared so fiercely about what people said to me, or about me. I let my value be placed in their words. Then one day, I was sitting down with my mentor in high school and discussing this very topic, and she turned to me and said a quote from Eleanor Roosevelt, "no one can make you feel inferior without your consent." From there, I realized that people could call me unintelligent, sensitive, weak, etc. However, that should have zero emphasis on my worth, because I know who I am. At the end of the day words are just that... words. We are the ones who provide meaning to them.