I'm Thinking when Asked of tools I Thought of Programs And What I Will Use Will Vary For What type of progress I am trying to monitor and The Size of the team:

1. Project & Task Management Trello / Asana / ClickUp → Great for visual task boards, deadlines, and progress tracking. Jira → Ideal for Agile/Scrum teams (software development, sprint tracking). Microsoft Planner (for teams already on MS 365) → Simple but effective for task assignments.

2.Communication & Alignment Slack / Microsoft Teams → For quick updates, real-time communication, and integrations with task boards. Notion / Confluence → Knowledge bases, shared documentation, and collaborative planning.

3. Performance & Analytics Power BI / Tableau / Google Data Studio → To track KPIs, team productivity, and project milestones visually. CRM tools (Salesforce, HubSpot, Zoho) → For sales/marketing teams to monitor client engagement progress.

Provide A Wide Open Ear To Hear The Context From Both Parties And Try To Stay As Arbitrary And Unbiased. Try To Narrow Down The Root Cause and To Try To Come Down To A Resolution.

No, as This Is My First Time Approaching This Specialty And Hope to Gain Invaluable Experience.