Mercy Profile Image

She/Her

Mercy

I’m a creative problem solver with experience across digital marketing, tech support, content strategy, and data analysis. I love building clear, thoughtful systems, a campaign, a dashboard or a story

I’m a creative problem solver with experience across digital marketing, tech support, content strategy, and data analysis. I love building clear, thoughtful systems, a campaign, a dashboard or a story

Endorsements

Campus professional

About Me

Anna university

instrumentation and control engineering, artificial intelligence

Class of 2017

Chennai, Tamil Nadu, India

Interests

Campaign planning
Tech for creators
Ux & product feedback

Interview Questions

Home From College

QA Specialist Needed

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Can you give an example of a detailed QA report you have created in the past?

Yes. One example was a concurrency issue I identified and resolved in a SharePoint 2013-based system with custom .NET components. Bug Summary: Two separate document submission forms were intermittently swapping uploaded files. The documents would appear under the wrong record when users submitted at the same time. Environment: SharePoint 2013, C#/.NET backend, custom form modules Reproduction Steps: Open both forms in two browser sessions Attach different documents in each Submit both forms simultaneously (within milliseconds) Expected Behavior: Each document is attached to its respective form submission Actual Behavior: In some cases, the documents were mismatched and saved under the wrong submission record Root Cause: The server was processing both requests in parallel without a mechanism to isolate form state during simultaneous submissions. The document queue was not thread-safe and mishandled the assignment when timestamps were identical. Fix: We implemented a brief delay buffer with request-level locking—ensuring form submissions processed sequentially when identical timestamps occurred. Result: Bug was resolved without degrading performance. No mismatches observed after fix under stress test. Documentation: Logged root cause, patch behavior, and test protocol for regression checks.

Home From College

QA Specialist Needed

Home From College Profile Image

How do you approach identifying and documenting bugs in digital products?

I approach bugs as system signal failures—something that should happen doesn’t, or something that shouldn’t happen does. I begin by reproducing the issue in a controlled environment to isolate variables. Once I confirm it’s not a one-off or environment-specific artifact, I log it with exact reproduction steps, environment conditions, expected vs actual behavior, and any relevant console or network output. If the bug isn't directly reproducible, I trace related processes, state changes, or user interactions until the root condition surfaces. I document not just the symptom, but the probable cause and scope of impact. The goal is to provide full clarity for whoever’s fixing it. I also write reports so that they can be acted upon seamlessly after one read.

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