M
She/Her/Hers
McKenna
I am a Fashion Marketing/Visual Communications major with a passion for creativity, branding, & life!
I am a Fashion Marketing/Visual Communications major with a passion for creativity, branding, & life!
About Me
Fashion institute of design and merchandising (fidm)
Class of 2024
Los Angeles, CA, USA
Interests
Branding
Social media
Influencer marketing
Interview Questions
Origin Ventures
Gen Z Advisory Panel
A customer left a negative review on a social media site. How do you respond to their review?
I would begin by apologizing and acknowledging the customer's dissatisfaction. Afterwards, I would investigate the issue to fully understand it. This is so I could provide a specific and helpful solution, offer to move the conversation to private channels if needed, and maintain a concise and professional tone throughout my response. After resolving the problem, I would follow up to ensure the customer's satisfaction.
Ani+Co.
Social Media Manager
What social media platforms are you most proficient in, and which industries have you worked in as a social media manager?
I am most proficient in TikTok and Instagram. I have worked in the fashion, beauty, and wedding industries as a social media manager.
Ani+Co.
Social Media Manager
How do you stay updated with industry trends and incorporate them into your content?
The honest answer is that I am a content consumer! I am on my phone, socials, and apps as much as anyone else. However, my social media brain automatically analyzes other companies’ content, copy, and trends. Being that I am interested in many areas (fashion, marketing, art, social media), I am always thinking of ways to mix different trends with different industries. Building a content calendar that includes trending topics that experiment with new formats will keep your content fresh and aligned with emerging trends!