I maintain client relationships by scheduling consistent check-ins and providing proactive updates on progress. I make sure to listen closely to their feedback and adapt solutions to meet their evolving needs. Additionally, I follow up with personalized messages or resources that add value and show ongoing commitment to their success.

I ensure clear communication during onboarding calls by setting a clear agenda and confirming expectations at the start. I use simple, structured explanations and pause often to check for understanding or questions. After the call, I follow up with written summaries and next steps to reinforce key points.