I would first make sure I fully understand Black Box AI’s mission and values so I can communicate them with confidence. To clearly convey the mission, I would adapt my communication style depending on the audience—keeping it simple and engaging for candidates or clients, and more detailed and technical when speaking with professionals in the field. I’d also use real examples of how Black Box AI’s work impacts people and industries, because storytelling makes a mission more memorable. Finally, I would always stay consistent in tone and wording so that every interaction reinforces the same clear and professional image of the company

I would stay calm and professional, keeping the conversation respectful no matter how difficult the candidate becomes. First, I’d listen carefully to understand their concern, because sometimes frustration comes from feeling unheard. If they continue being uncooperative, I would politely redirect the conversation back to the purpose of the call and maintain clear boundaries. My focus would always be to represent the company positively, keep the interaction productive, and if needed, end the call respectfully while documenting the situation for the team