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She/Her/Hers

Manuella

Recent University of Illinois grad with a BS in Health Administration. Skilled in customer success and project management, I'm passionate about blending tech innovation with creative approaches.

Recent University of Illinois grad with a BS in Health Administration. Skilled in customer success and project management, I'm passionate about blending tech innovation with creative approaches.

About Me

University of Illinois at Urbana-Champaign

Class of 2023

Chicago, IL, USA

Interests

Customer success
Customer engagement
Customer support

Interview Questions

Home From College

Full Time Role: Customer Success Coordinator

Home From College Profile Image

Why are you passionate about Home From College and why should we hire you?

I am deeply passionate about Home From College because I recognize the immense value that opportunities can have in the lives of young people. The platform provides them with a unique space to explore diverse career paths and interests, which can be incredibly transformative. It opens up new worlds for them, offering insights and experiences that shape their future. I am excited about the prospect of contributing to an organization that plays such a pivotal role in empowering the next generation to discover their passions and potential career trajectories.

Home From College

Full Time Role: Customer Success Coordinator

Home From College Profile Image

Please share an experience where you managed a project from beginning to end.

At Avalara, I managed a project that involved analyzing 800 customer support cases to identify areas where our service fell short. This comprehensive review allowed me to pinpoint specific issues and inefficiencies. Based on these insights, I developed a set of recommendations focused on automating certain processes to address these shortcomings. My suggestions aimed at enhancing customer satisfaction and operational efficiency. I coordinated with the relevant teams to explore the feasibility of these recommendations, guiding the project from its analytical inception to proposing actionable, automated solutions.

caliray

TikTok Content Creator

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Please share 3 TikTok beauty/makeup influencers who inspire you? Why?

@Salemmitchell, @taylorcaldwell, and @bonitravo are true inspirations. Not only are they thriving in a community that doesn't always create space for them, but they are also showing black girls and women that they can reach the same heights of success. I admire their unique styles and perspective, and I'm thankful for their presence in the community. They are an important example of what we can all achieve when we are given the opportunity.

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