Interview Questions
Candier
Candier Sales Assistant
Can you describe a time when you successfully upsold a product to a customer?
I noticed a customer hesitating over regular pasta. After understanding their needs, I highlighted the organic pasta's health benefits. Reassuring them with a satisfaction guarantee, they decided to purchase the organic option.
Candier
Candier Sales Assistant
How do you approach a customer who seems undecided about making a purchase?
Observe and listen to understand the customer's concerns. Ask open-ended questions to identify their needs. Address hesitations by highlighting product benefits. Reassure with guarantees or return policies. Offer to follow up with more information.