2️⃣ How would you handle a situation where a customer in Target, Walmart, or Sally Beauty has a complex question about their curly hair needs, and how our As I Am products can meet them?
Listen actively, empathize with their hair concerns, showcase in-depth product knowledge, recommend specific As I Am products tailored to their needs, offer demonstrations, provide samples for trial, answer questions with clarity, and maintain professionalism to ensure a positive and helpful customer experience.
1️⃣ Share an example of a time you used your communication skills to effectively drive sales or enhance a brand's reputation on the sales floor?
During a sales event, I used persuasive communication to highlight the benefits of a product, addressed customer concerns, and built trust, resulting in increased sales and positive feedback, enhancing the brand's reputation.
How would the content you create help build a community and at the same time give the customer assurance on the product they are going to purchase?
Creating engaging and educational content, encouraging user-generated content, facilitating community forums, collaborating with influencers, showcasing transparency, providing excellent customer support, and offering value-added resources would help build a community and instill customer assurance in the product.