To me, authenticity means being true to oneself and acting in alignment with one's genuine beliefs, values, and personality. It involves expressing thoughts, emotions, and intentions sincerely, without pre-tense or artificiality. Authenticity is about being honest and transparent, both with oneself and with others.

Limited-Time Offers and Exclusivity: Offer limited-time promotions, exclusive discounts, or early access to new products or services. Highlight the scarcity or time-sensitive nature of these offers to create a sense of urgency and FOMO. Emphasize that these opportunities are available to a select few or for a limited period, motivating customers to act quickly.

I would respond in a grateful way that thanks the customer for the feedback. Here is an example:Thank you for providing your valuable feedback regarding your experience with our skincare line. We genuinely appreciate your openness in sharing your concerns, as it helps us identify areas for improvement. Our goal is to provide the best skincare experience for all our customers, and we deeply regret that we didn't meet your expectations this time. We are constantly working to enhance our products and services, and your feedback will certainly aid us in this endeavour. If you would like to further discuss your concerns, please don't hesitate to contact us directly. Thank you for being a part of our skincare community.