2026

Bug Report Title: Checkout Button Not Responding on Mobile Priority: High Severity: Critical Status: Open Reported By: Latha K Date: March 18, 2025 Environment: Device: iPhone 13 OS: iOS 17.2 Browser: Safari 17.0 App Version: 2.3.1 Description: When users attempt to proceed to checkout on the mobile site, the "Checkout" button does not respond when tapped. This prevents users from completing their purchases, leading to potential revenue loss. Steps to Reproduce: Open Safari on an iPhone 13. Go to [website URL]. Add any item to the cart. Proceed to the cart page. Click the "Checkout" button. Expected Result: The user should be redirected to the payment page upon clicking the "Checkout" button. Actual Result: Nothing happens when the "Checkout" button is clicked. Attachments: Screenshot of the unresponsive button. Console log showing JavaScript errors. Video recording of the issue. Additional Notes: Issue is not present on the desktop version. Works fine on Chrome for iOS but fails on Safari. Similar issue was reported on Android Chrome but is inconsistent. Suggested Fix: Check JavaScript event listeners for button functionality. Possible issue with preventDefault() or missing event binding.

When identifying and documenting bugs in digital products, I take a structured yet user-centric approach. I start by thoroughly exploring the product, putting myself in the user’s shoes to understand how it should function. I test different scenarios, including edge cases, to uncover any inconsistencies or unexpected behaviors. Once I identify a bug, I document it in a clear and detailed manner. This includes describing the issue, steps to reproduce it, the expected vs. actual outcome, and any supporting evidence like screenshots or logs. I ensure my reports are easy to understand so developers can quickly grasp the problem and work on a fix. Ultimately, my goal is to ensure a smooth and seamless user experience by proactively catching and addressing issues before they impact users.