What interests me most about retail sales and operations is how it blends strategy, creativity, and customer engagement to drive a brand’s success. I enjoy understanding how each part of the process and how its works together to create a seamless shopping experience. I’m particularly drawn to the challenge of optimizing store performance, improving efficiency, and using insights from customer behavior to make smarter decisions. Seeing how these efforts directly impact sales and brand loyalty makes the work both dynamic and rewarding.

To ensure thorough testing of new features, I start by reviewing the feature requirements and acceptance criteria to understand the expected behavior and any dependencies. I then create detailed test cases that cover all possible scenarios, including edge cases and user interactions. During testing, I check functionality, usability, and compatibility across devices or environments to catch hidden issues. I also collaborate with developers and product managers to clarify uncertainties and ensure alignment

I start by carefully reproducing the issue to confirm it’s consistent noting the exact steps environment and conditions that caused it. Then I document the bug with detailed descriptions, screenshots, or screen recordings so it’s easy for developers to replicate. I also prioritize bugs based on their impact on functionality or user experience, ensuring the most critical ones are addressed first. Finally, I communicate updates clearly and retest once fixes are made to confirm everything works as expected.