Yes!

Yes I’ve worked in retail and customer service as well as have worked with brands representing their product on social media!

I’d start by listening to understand what’s making them hesitant — whether it’s price, uncertainty about quality, or simply not knowing how it benefits them. Once I understand their concern, I’d focus on connecting the product’s value to their specific needs. For example, I’d share real customer stories or data that show how the product has helped others in similar situations. I’d also offer a low-risk way to try it — like a demo, sample, or satisfaction guarantee — so they feel comfortable giving it a chance.