n my current role as a Business Analyst Intern, I created a detailed QA report for a data inconsistency issue in a reporting dashboard that impacted decision-making. Users noticed mismatched numbers across different reports, so I systematically replicated the issue, checked backend data sources, and identified discrepancies in how calculations were being pulled. My report included clear reproduction steps, expected vs. actual results, screenshots to pinpoint errors. I also categorized the severity and suggested a resolution path to help developers prioritize the fix. After submitting the report, I worked closely with the development team to clarify details and retest the system post-fix. This structured documentation helped resolve the issue efficiently and prevented similar errors in future updates.

When identifying and documenting bugs, I take a structured and detail-oriented approach to ensure clarity and efficiency. First, I replicate the issue multiple times to pinpoint the exact steps that trigger it. I also test it across different browsers and devices to see if it’s consistent or environment-specific. Once I confirm the bug, I document it thoroughly in a tracking system like Jira, including clear reproduction steps, expected vs. actual outcomes, and screenshots or screen recordings for better visualization. I categorize the severity (critical, major, minor) to help prioritize fixes. Communication is key, so I collaborate with developers to provide any additional context and verify fixes after deployment. My experience in business analysis and data-driven problem-solving has taught me how to approach issues methodically while keeping a user-centric perspective.

I have basic experience with book-keeping. With my background experience in data analytics and business analytics, I have familiarity working with large sets of data, numerous spreadsheets, and handling calculations as needed.