Ani+Co.
Social Media Manager
How do you stay updated with industry trends and incorporate them into your content?
I pay attention to how social media trends fluctuate and shift with relevance to pop culture. I find the trends that I identify with or that I find particularly exciting. I will add these trends to my own brand by using the elements from the trends that inspire me.
Ani+Co.
Social Media Manager
If a customer left a negative review of our products on our socials, how would you respond/ handle the issue?
I would reach out to the customer to find out what issues they were having with the product. I would listen to their improvement suggestions for the product and thank them for their support. I would mediate the situation by offering a substitute product or a discount code for their next purchase.
palette
Social Media Marketing Intern
What is the most important thing a social media manager should be doing?
Social media managers should monitor how the brand's social media accounts are performing and whether users are engaged. They should focus on creating content that reflects the brand's messaging and feels authentic.