Authenticity means being truthful to yourself and the people around you. In a broader sense, authenticity is often associated with being true to oneself, embracing one's unique qualities, values, and beliefs. It involves being honest, transparent, and consistent in one's actions and interactions. The concept of authenticity can vary depending on the context and individual perspectives. It is highly valued in many areas of life, such as relationships, art, culture, and personal development, as it promotes a sense of trust, integrity, and meaningful connections.

I incorporate an element of mystery in my posts that creates a feeling of wanting more. One way I do this is by leaving out some pieces of information and this attractes questions and attention in order to learn more.

apologize for their bad experience and try to learn more about why they had that experience then use it as constructive criticism and bring it to the team to find a solution