I approach resolving customer inquiries in a timely manner by prioritizing clear communication, active listening, and efficient problem-solving. First, I ensure I fully understand the customer’s issue by asking relevant questions. Then, I would assess the situation and leverage available resources to provide accurate and effective solutions. If an immediate resolution isn’t possible, I set clear expectations and follow up proactively to keep the customer informed. Throughout the process, I maintain a professional and empathetic tone to ensure a positive customer experience.

Yes, same thing when I interned at a building residential office where I was a receptionist and would keep tabs on all things about the tenants and making sure everything was organized.

Yes, I used quickbooks this summer when I was interning at a building residential office where I would use it when collecting tenants rent.