While working at Jersey Mike’s, I once had a customer upset about a delayed order during a busy rush. Instead of reacting defensively, I listened carefully, apologized for the inconvenience, and quickly worked with the team to correct the mistake. By staying calm, communicating clearly, and showing that I valued their experience, I was able to turn the situation around—the customer left satisfied, and my manager later complimented how I handled it under pressure.

Coming from wrestling and leadership roles, I learned how to balance school, sports, and work by setting clear priorities. I apply the same mindset with clients. I identify the most urgent and high-impact needs first, stay disciplined with scheduling, and remain adaptable when changes arise.

I’m familiar with AI tools and productivity apps, and I often use them to stay organized, manage my time, and work efficiently. They help me balance academics, leadership roles, and personal responsibilities, which means I can stay reliable and available for others when needed.