One day, the espresso machine at the cafe broke down during a busy morning rush, causing frustration among the baristas and customers. As a supervisor, I quickly assessed the situation and devised a creative solution by temporarily setting up a pour-over coffee station with specialty blends to offer customers an alternative while the machine was being repaired. This not only eased the tension but also turned a potentially negative experience into a positive one, showcasing the cafe's adaptability and commitment to customer satisfaction.