Hello! We are truly sorry to hear about your recent experience with our product. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. We strive to provide the best quality and service, and we take your comments seriously. We would like to make things right. Please reach out to our customer support team at [Support Email or Phone Number] so we can better understand your concerns and work towards a resolution. Once again, we apologize for any inconvenience you've experienced and thank you for helping us improve.