D
Dylan
I am a Junior at the University of Wisconsin in the school of Journalism and Mass Communications studying strategic communications with a certificate in Digital Studies. I am pursuing a career in mar...
I am a Junior at the University of Wisconsin in the school of Journalism and Mass Communications studying strategic communications with a certificate in Digital Studies. I am pursuing a career in marketing or PR with a focus on health and wellness.
About Me
University of Wisconsin - Madison
Class of 2025
Madison, WI, USA
Interests
Health & wellness
Organic food
Social media
Interview Questions
Aura Essentials
Product Testing
Are you comfortable using TikTok? Can you order a product (that you will be reimbursed for) and write a thoughtful review?
Yes, I am comfortable using TikTok, and I can certainly order a product and write a thoughtful review for it.
Origin Ventures
Gen Z Advisory Panel
A customer left a negative review on a social media site. How do you respond to their review?
When responding to a negative review on social media, it's crucial to maintain composure and professionalism. Begin by thanking the customer for their feedback and acknowledging their concerns. Offer a sincere apology and express empathy for their negative experience. Investigate the issue further to better understand it and then provide a solution or steps for resolution. Encourage the customer to continue the conversation privately if needed to ensure a more in-depth discussion. Finally, showcase your commitment to improvement by mentioning any measures you've taken or plan to take to prevent similar issues in the future. Monitoring and following up on the issue demonstrates your dedication to customer satisfaction and can help turn a negative experience into a positive one for both the reviewer and potential customers.
De La Calle Co Inc.
College Ambassador
What's a fun and catchy hashtag you'd use to promote Tepache on social media?
#TepacheTango