D
She/Her/Hers
Dionaisy
Driven marketing professional with 2 years of experience fostering relationships with creators to drive brand awareness and loyalty.
Driven marketing professional with 2 years of experience fostering relationships with creators to drive brand awareness and loyalty.
Endorsements
Campus professional
About Me
Ramapo college of new jersey
Digital Communication and Media/Multimedia
Class of 2020
New York, NY, USA
Interests
Social media
Fashion design
Influencer marketing
Interview Questions
Origin Ventures
Gen Z Advisory Panel
A customer left a negative review on a social media site. How do you respond to their review?
Given the public nature of social media, one has to be calm and professional when responding to a negative review. If faced with this, I would first thank the customer for their review and insight. This shows that you are actually acknowledging their input, and makes the customer feel heard. If the we have made a mistake, I would also take responsibility, and provide a solution on how we can make this right. If the review or feedback is unjustified, I would still apologize for the issue. If the matter is more sensitive, I would ask for the reviewers email to continue the conversation.