Transparency and unambiguity

These days, it's crucial to create FOMO and social proof because they both significantly improve both consumer satisfaction and sales. First, we'll discuss FOMO creation. The two most effective methods are limited-time sales and exclusive events. As we move on to building social proof, we may do so by engaging with customers on social media (replying to them there, addressing their questions there), as well as by featuring real consumer feedback and ratings on the company's official site.

It depends on my position within the organization as well as how bad of an experience the consumer had. As a member of the customer support staff, I will clearly hear the issue before replying to avoid making things worse. Depending on the customer's level of discontent, the support team will escalate the issue to management as soon as possible. As part of management, I will first try to make things better by providing the quickest way for the client to get their money back for the good, service, or subscription they purchased. I'll then offer my sincere apologies for the inconvenience and ask for another chance to deliver a better experience. If things don't improve, I'll give away some freebies or compensate the consumer (in the app) as a sign of my regret and to encourage them to give the company another try.