She Biology Skincare
Content Creator
What does authenticity mean to you?
Authenticity means being transparent, honest, and genuine about the values and branding messages. The promises made to customers must be met as well.
She Biology Skincare
Content Creator
How do you create FOMO and social proof?
FOMO can be created by exposing products on social media platforms and incorporating trendy sounds, good reviews, and humor to make the product well-known. For social proof, case studies can be created from satisfied customers. Positive testimonials and reviews can also be shown through the brand's social media, building a better image, etc.
She Biology Skincare
Content Creator
If a customer left a negative review how would you respond?
There are several steps. First, I will acknowledge the issue addressed and apologize. Then, I will provide an explanation (if necessary) to clear up any misunderstandings. Moreover, compensation should be made if applied. Lastly, I would ask for areas of improvement, this way, the issue would less likely arise again.