I follow up quickly with clear next steps, track client details to personalize communication, and focus on adding value instead of just checking in. I maintain relationships by staying consistent, being proactive, and making every interaction feel intentional not transactional.

I make sure communication during onboarding calls stays clear by setting an agenda upfront, explaining processes in simple language, and using visuals whenever possible. I check understanding by asking them to walk me through key steps, and I always close with a recap and next steps to ensure nothing’s missed.