Goldstories
Part Time Sales Associate & Stylist - Eco-Fine Jewelry
Customer is asking why our pieces are expensive. How would you respond ?
I understand that price is important to you and that our product represents a big investment!
But, other than price, what else is important to you with regard to our product?
Goldstories
Part Time Sales Associate & Stylist - Eco-Fine Jewelry
Customer is urgently looking for a size we don’t have, our orders take 2-3 weeks. How would you respond?
I wanted to let you know that there has been a shipping delay with your order [#Order]. The new estimated delivery date is [new delivery date]. We apologize for the inconvenience this may cause. If you have any questions or concerns, feel free to ask.
Goldstories
Part Time Sales Associate & Stylist - Eco-Fine Jewelry
A customer left a negative review of our product on a social media site.
How do you respond to the customer?
Thank you so much for taking the time to leave us feedback.” “Is there anything we can do to improve?” “We hope to see you again soon!” “We're really grateful and appreciate you taking the time to share your rating with us.