Origin Ventures
Gen Z Advisory Panel
A customer left a negative review on a social media site. How do you respond to their review?
I would apologize to the customer for the experience they may have faced. In addition, I would write an appreciation for their feedback and take into consideration the review which could help improve the site and overall user experience for future use.
Sourse
Social Media Intern
What is a wellness or beauty brand that has great social media presence? What sets them apart?
I think COSRX has a great social media presence. I believe their appeal to various skin types allows the brand to feel more inclusive.
The Darl
Product Feedback Specialist
What's one important factor you consider when purchasing from a new brand?
I think an important factor I consider when purchasing from a new brand is durability and looking for if I were to use something for a long duration in my life.