I think a great customer engagement experience starts with active listening and being genuinely empathetic. When you take time to understand what a customer needs and even what they aren’t saying you can make them feel seen and valued. I also think it’s important to find relatable points of connection, guide them toward options they may not have considered, and create an experience that feels personal rather than transactional. That combination builds trust and leaves a lasting positive impression.

Yes, I have experience in both brand ambassador and retail roles. I previously worked as a brand ambassador for SHEIN, where I focused on engaging college students, encouraging them to join the affiliate program, and promoting perks, discounts, and community opportunities. In retail, I worked at Nike, where I learned how to create a strong customer experience, understand product features, and match customers with the right items. Both roles strengthened my communication, sales, and brand engagement skills.

I wanted to try a new lash glue, and I really liked how smooth the application was. The glue dispensed cleanly without being messy or overly sticky, and it dried quickly, which made the process way easier. Overall, it gave me a secure hold without irritation.