When reviewing podcast content, I listen for clarity, flow, and audience engagement. I pay attention to audio quality, pacing, and whether the message is delivered in an authentic and accessible way. I also look for how well the content aligns with the podcast’s goals and resonates with the target audience.

I approach providing constructive feedback by first listening to understand the person’s perspective. Then I share observations in a supportive way by highlighting strengths as well as areas for improvement. I make sure the feedback is clear, actionable, and encourages growth so the person feels motivated rather than discouraged.

While working as an IT student consultant for my university’s help desk, I had to handle a challenging situation with a professor who was frustrated about recurring tech issues during their remote lectures. The professor had submitted multiple tickets about their video conferencing software crashing during class. By the time I got involved, they were upset and felt like no one was listening or resolving the issue. I needed to de-escalate the situation, figure out the root of the problem, and make sure the professor had trust in our support. So, I acknowledged their frustration and let them explain the full situation without interrupting. Then, I scheduled a time outside of class hours to run a full diagnostic on their setup. I discovered that an outdated version of the conferencing software and low device memory were causing the crashes. I updated the software, optimized system performance, and gave them tips for smoother streaming. The professor reported no further issues in the following weeks and personally thanked me for taking the time to listen and solve the problem. It was a great lesson in patience, problem-solving, and how clear communication can turn a tough interaction into a positive one. In which I can talior this encounter to the duties as an Account Coordinator.