3️⃣ Can you describe your experience with natural hair care products, and how do you keep up with the latest trends that are relevant to our customers?
I began my curly hair journey about 8 years ago when I was 12, and I have continually been adapting my products and routine to what I feel has been best for my hair's health. The best way I've kept up with trends is to make sure I follow some curly hair gurus on each platform. I am constantly learning about new products and routines, and from there incorporating what is doable and what I believe would benefit my hair.
2️⃣ How would you handle a situation where a customer in Target, Walmart, or Sally Beauty has a complex question about their curly hair needs, and how our As I Am products can meet them?
I would first ask more about their hair and their current routine. As a representative of As I Am, I would want to focus on building relationships and before anything truly providing value and help to the customer. Asking questions then gives me insight to their issues and most urgent needs which would then allow me to be fully equipped to recommend them a As I Am products. Using the information provided during earlier conversation would allow me to lead them towards the right As I Am product, which then leads towards a happier customer experience with As I Am.
1️⃣ Share an example of a time you used your communication skills to effectively drive sales or enhance a brand's reputation on the sales floor?
During my time as a student sales professional at the Stephen Stagner Institute, we were given a quota to sell booths for our sales career fair, both on an individual level as well as at a team level. I had already hit my own quota, but my team members still needed help during the final week. I was able to cold call a prospective client and get them really interested and curious about our program, career fair, students, as well as the key opportunities my team member who was struggling could provide. Because of me reaching out to this company, not only did my team member reach quota but my team as well.