Interview Questions
Refundly
Social Media Manager

If you were managing our social media, what story or theme would you highlight first, and why?
If managing your social media, I would highlight Refundly's mission of simplifying refunds by sharing relatable stories of frustrating refund experiences and how Refundly solves them. This theme connects with a broad audience on a personal level, fosters empathy, and clearly showcases the app's value in making everyday life easier.
Refundly
Social Media Manager

Could you share a few examples of your work as a content creator specifically for TIk TOk? We’d love to see what you’ve done!
Refundly
Social Media Manager

Tell me about a time when a post or campaign didn’t perform as expected. How did you pivot or adjust your approach? –
During my internship, a campaign focusing on customer testimonials underperformed due to low engagement. After analyzing the data, I realized the content lacked a visual appeal. I pivoted by incorporating engaging graphics and video snippets, reformatting the posts to align with trending styles, and reposting during peak engagement hours. This adjustment significantly improved interaction rates.