To track team progress, I rely on a combination of organizational tools and consistent communication. I like to use checklists, calendars, and shared documents or spreadsheets to keep tasks visible and organized. I also take advantage of project management tools to make it easy for everyone to stay on the same page.

I address team conflicts by remaining calm, listening to everyone, and focusing on solutions rather than putting blame. I ensure that everyone feels heard before redirecting the team toward achieving our shared objectives, as I believe that respect and effective communication are crucial.

In my role as an office assistant, I once had to handle a situation where a client was frustrated because they felt their request wasn’t being addressed quickly enough. Instead of reacting defensively, I let them explain their concerns fully, listened actively, and reassured them that I understood their frustration. By staying calm, respectful, and solution-focused, I was able to turn a tense interaction into a more positive one.