At Aladdin Shipping, I coordinated communication between drivers and the business to improve the vehicle drop-off process. There were frequent issues with missed calls, unclear scheduling, and delays, so I stepped in to create a more organized system. I tracked incoming drivers, confirmed schedules, and acted as a consistent point of contact to ensure everyone had accurate information. I also proactively reached out when issues came up, helping resolve problems before they caused delays. As a result, communication improved significantly, drivers had a smoother experience, and operations became more efficient overall. This experience strengthened my ability to stay organized, manage multiple moving parts, and keep projects running smoothly under pressure.

Yes — while I haven’t worked in a traditional agency setting, I’ve had hands-on experience managing communication, coordination, and relationships in roles like Aladdin Shipping and as a self-employed business owner. I regularly handled scheduling, client communication, problem resolution, and ensuring smooth operations between multiple parties. This required staying organized, prioritizing needs, and maintaining strong, professional relationships — all of which align closely with account management responsibilities.

I go visit my hometown sometimes in the summer but sometimes I don’t